Complaints procedure

Fast-name.co.uk aim to provide you with total satisfaction all of the time, however sometimes issues may arise. If you are dissatisfied with any product or service provided by fast-name.co.uk you may wish to complain. The first step should be to contact us by e-mailing info@fast-name.co.uk. We encourage customers with complaints to contact us early so we can prevent their issues becoming larger problems. Complaints are acknowledged and replied to within 24 hours and we will aim to resolve your issue quickly and effectively. Please include as much information as possible in your email including domain name, contact telephone number and the nature of your complaint. We will give you feedback to what action has been taken and how we propose to prevent the reoccurrence of the problem. If you are dissatisfied with the reply you can escalate the complaint by emailing complaints@fast-name.co.uk. If we are unable to resolve your complaint within 5 working days we will contact you prior to this to arrange a mutually acceptable timescale and action plan for the issue to be resolved. We treat complaints as an opportunity to identify weaknesses in the procedures we follow and the services we supply, they enable us to implement improvements that benefit all our customers.

Feedback We realise how important and valuable our customers' comments are. All your comments about our Website, services and support, whether good or bad, help us to make continuous improvements. Your feedback is always gratefully received. If you have any suggestions on how we can improve our service, please feel free to contact us at feedback@fast-name.co.uk